Privacy Policy

Information We Collect

• Name, billing and shipping address.
• Email address and telephone number when provided.
• Order, return and customer-support history.
• Payment transaction details processed by payment providers.
• IP address, device, browser and website activity.
• Certification or eligibility documents required for regulated sales.

How We Use Information

• Process payments, orders, deliveries and returns.
• Verify purchaser eligibility and prevent unlawful sales.
• Provide support and order communications.
• Detect fraud and protect our store and customers.
• Improve website performance and customer experience.
• Comply with tax, safety, regulatory and legal obligations.

Shopify and Service Providers

Our store is hosted through Shopify. We may share information with Shopify and providers that help us operate the store, including payment processors, carriers, fraud-prevention services, analytics providers, customer-support tools and professional advisers.

Payment Information

Payments are processed by authorized payment providers. RefriVertex does not normally receive or store complete card numbers. Payment providers process information under their own privacy and security practices.

Cookies and Analytics

We and our providers may use cookies and similar technologies for essential store functions, preferences, analytics, fraud prevention and advertising. Available choices may be managed through our cookie banner, browser settings or privacy controls.

Advertising and Data Sharing

Depending on enabled Shopify and advertising services, certain browsing or device information may be used for measurement or personalized advertising. Where required, customers may opt out of targeted advertising, sale or sharing through available privacy controls.

Legal Disclosures

We may disclose information when reasonably necessary to comply with applicable law, court orders or government requests; enforce our policies; investigate fraud; or protect the safety, rights and property of RefriVertex, customers and others.

Data Retention

Information is retained only as long as reasonably necessary for the purposes described in this policy, including order fulfillment, certification records, tax requirements, dispute resolution, fraud prevention and legal compliance.

Your Privacy Rights

Depending on your state, you may have rights to request access, correction or deletion of personal information; obtain a copy; opt out of certain sale, sharing or targeted advertising; and appeal a privacy request decision.

Submitting a Privacy Request

Email contact@refrivertex.com with the subject “Privacy Request.” We may need to verify your identity before completing the request. Authorized agents may be required to provide proof of authority.

Security

We use reasonable administrative and technical safeguards designed to protect personal information. No internet transmission or storage method can be guaranteed to be completely secure.

Children’s Privacy

Our products and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child submitted information.

External Links

Our website may contain links to third-party services. Their privacy practices are governed by their own policies, and RefriVertex is not responsible for their content or privacy practices.

Policy Updates

We may update this policy to reflect operational, legal or regulatory changes. The latest version will be posted here with an updated revision date.