Your payment and order details have been received.
Track Your Order
Once your order ships, we will send a shipping confirmation email containing the carrier name and tracking link.
Address and applicable purchaser documentation are checked.
The approved carrier receives your packaged order.
Your order arrives at the eligible delivery address.
Use Your Tracking Email
Open the shipping confirmation email sent by RefriVertex and click the tracking link. Carrier tracking may take up to 24 hours to show movement after your package is accepted.
You can also review order information through your Shop account when that option is available for your checkout.
Open the Shop AppRequest Tracking Help
Can’t find your tracking email? Send us your order information.
When will my order ship?
Orders are normally processed within 1–3 business days after payment, address and any required purchaser documentation are verified.
How long does delivery take?
Estimated delivery is 3–5 business days after shipment. Weather, carrier restrictions and regulated-product requirements may cause delays.
Why is my tracking not updating?
Tracking may take up to 24 hours to update after carrier acceptance. Carrier scans may also be delayed while the package is in transit.
What if the order shows delivered but is missing?
Check the delivery area and ask household or business staff. Then contact the carrier and email contact@refrivertex.com promptly.